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Swap broken phone

Austin RoseAustin Rose FreedomPop Newbie Posts: 4
Used to be all you had to do was call the phone number and they would switch it. Now it says I have to do it online, but there is nowhere online I can see to switch my phone out. WTH? If you're going to force your paying customers to use your broken website for things it cannot do, maybe you should actually enable it do do those things?

How do I swap this phone? The new phone was one I bought from FreedomPop, but it created a new line on a different account, rather than replacing the one I was trying to replace. I even tried swapping the SIM card, but no dice!!!
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