**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Can I get help to see if my phone can be activated?

Rik LerRik Ler Posts: 3FreedomPop Newbie
I was trying to activate a phone I purchased through the BYOD site, but I get the following error...

We're experiencing an issue with your provided device ID.
To complete your activation, please call 800-671-5017.

Can I get assistance to see if my phone can be activated?


  • christina buchananchristina buchanan Posts: 10FreedomPop Newbie
    are you using a freedom pop sim? if so, it may not work with your phone..i was told i had to have a SPRINT sim with my motorola g4 plus..
  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    I have a unlocked Moto G4 Play. That means of course you are not tied to a particular carrier. If you purchased your Moto G4 plus from Sprint it may or may not be unlocked. If unlocked I think you can go with any of the Sims, cdma or GSM.
Sign In or Register to comment.