**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Can't login to downgrade.

Ryan WisefellowsRyan Wisefellows Posts: 2FreedomPop Newbie
I bought this sim in hopes of using it as a second number on a dual sim phone, but the new phone has a hybrid sim/SD card slot so I cannot use the service as I wanted to. Everytime I try to downgrade my plan, it says my password is wrong (it isn't), and clicking on the forgot password link does NOT email you a reset. I want my service downgraded to the free option as I never had any intentions of using it for anything BUT free.

Comments

  • [Deleted User][Deleted User] Posts: 12

    I bought this sim in hopes of using it as a second number on a dual sim phone, but the new phone has a hybrid sim/SD card slot so I cannot use the service as I wanted to. Everytime I try to downgrade my plan, it says my password is wrong (it isn't), and clicking on the forgot password link does NOT email you a reset. I want my service downgraded to the free option as I never had any intentions of using it for anything BUT free.

    I took a look on my end and was able to see that the account was downgraded, can you confirm if you were able to get into the account?
Sign In or Register to comment.