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Factory Reset Failure - Galaxy Core Prime

Zachary SmithZachary Smith FreedomPop Newbie Posts: 2
I've got a Galaxy Core Prime and I'm trying to do a Factory Reset, but having problems.

When I go under Settings to Backup and Reset, I chose 'Factory Data Reset' - but the system immediately says 'Unfortunately, Settings has stopped.'

I've checked for system updates in the hopes that might fix the problem, but no luck. Any help/thoughts?
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