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contact customer service to activate/phones switched?

Lonnie JonesLonnie Jones Posts: 2FreedomPop Newbie
i recently rejoined freedompop on my moto e and i received my new number and i get a prompt to contact customer service to activate, i dont have a phone to call....second problem is the reason i left freedompop, freedompop has somehow confused my moto e with my old htc desire. when i log on it automatically reads as the htc desire on the freedompop app even though im on my mote e. preventing texting and calling and data! i need to activate my moto e and somehow fix this error with it confusing it as the htc desire which does not work anymore, possible remove the htc desire from my account?

Answers

  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    If you go to the messaging apps menu click on resync data. Now if you did NOT use a different email it won't recognize without an Admin's help, I don't believe. PM one of the Admin's. They are listed with their pics.
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