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No incoming calls

Jeff JohnsonJeff Johnson FreedomPop Newbie Posts: 7
edited August 2017 in Using Your Devices #1
I have a Moto E that I purchased through freedompop, I don't use it much just play around on it. I recently changed the number for $5 and now I can call out and txt both ways, but when I call it from my Verizon phone I get a message that the number "has been changed, disconnected or no longer in service".

I have tried the "##72786#" to reset everything, I also haved stopped the messaging app and cleared the data and cache.

How do I fix this? Does Freedompop need to reset something on their system to let the other phone providers know the number is usable again?
Post edited by Jeff Johnson on

Comments

  • Jeff JohnsonJeff Johnson FreedomPop Newbie Posts: 7
    I understand Networks and I am thinking it is like DNS not getting propagated through the routers. Does FreedomPop have to send a signal to the other carriers to let them know that my number is active again?
    (507) 432-1234
  • limeylimey FreedomPop Newbie Posts: 669 ✭✭✭
    If you haven't already done so, try Sync Account data from the FP Messager app's settings menu, before calling your number again. Repeat a couple of times, if it initially appears to make no difference.

    When you call out, does the new or the old number show up at the called phone?
  • Jeff JohnsonJeff Johnson FreedomPop Newbie Posts: 7
    Yep, tried the Sync Account a few times too. When I call out it shows the new number (507) 432-1234
    I have even tried 1-507-432-1234 and 507-432-1234 and just 432-1234

    I still believe that FreedomPop will do a "refresh" and it will just start working. I wish they would give us a webpage to go to so we could do it ourselves, or at least an easy chat and they can do it for us.
  • Jeff JohnsonJeff Johnson FreedomPop Newbie Posts: 7
    edited September 2017 #5
    So nothing got fixed overnight. I have chatted with Verizon to see if they can do something from their end. Fingers crossed, but not likely. :-(
    *******I have tried to post multiple comments, but they are not getting approved*****
    There is something wrong on Freedompop's end and they need to fix it.
    I have contacted Verizon and they did what they could.
    Because I am on a Basic (free) account I can't get to any kind of Support but here.
    I wish someone at Freedompop would step up and fix this.
    Post edited by Jeff Johnson on
  • limeylimey FreedomPop Newbie Posts: 669 ✭✭✭
    If calling the number continues to fail, it might be worth submitting a ticket at support.freedompop.com
  • Jeff JohnsonJeff Johnson FreedomPop Newbie Posts: 7
    I can't submit a ticket, I am on a Basic (free) account and there is no support. (it won't let me login)
  • limeylimey FreedomPop Newbie Posts: 669 ✭✭✭
    I've recently submitted tickets on basic free accounts & received responses (takes about 3 working days now) - however, there is an issue where some accounts can't login to support.freedompop.com. Send a PM to one of the forum admins ( @Karina @AlejandraG - click on the name & select Message from their profile page) explaining your issue with the number & add that you can't login to the support site.
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