Phone shows 4-5 bars but won't connect to mobile network

Robert YordeRobert Yorde Posts: 2FreedomPop Newbie
I have had this phone since March 2014. For the last 3-5 weeks it is almost impossible to make a phone call while away from home. Callers cannot hear my voice when connected or it is so garbled that I cannot be understood. Calls get dropped after 1 ring. Sometimes there is a 3-5 second delay after I speak, until other party hears my speech. I see 4-5 bars on the signal strength display but I get an error message stating Mobile Network Signal is Too Weak to Make a Call: OK or Call Anyway. When I am home using my WIFI, I do not have these problems. I can send/receive texts at any time. I can use internet almost everywhere (with or without WIFI. I never received an MSL number via email, so I cannot perform reset as recommended for others. Please help.

Best Answer


  • Robert YordeRobert Yorde Posts: 2FreedomPop Newbie
    Successfully performed reset. Phone worked like it did when first delivered. Able to make calls with 2 bars. Only complaint from callees is that there is a 1-2 second delay after I start talking. But my voice was not garbled and did not break up. thanks
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