How come to have two hotspot devices in my account

Xianglan  LiXianglan Li Posts: 2FreedomPop Newbie
I ordered a R803 back in Sep and a personal account is created at that time. When it arrives I tried to make it work for two days but no signal. After google I learned the device may not be activated yet, so I go to Freedompop.com and activated by using email address of my account. It succeed and the device starts working. Later on I found there are two R850 listed in my account, one with better plan I ordered, 200M earned data and $5 credit, another one just plan free 500M data plan. Problem is first one does not work and 2nd one works. My hotspot network periodically has "connected no internet " error now, I think it could be caused by the duplicate devices. Can you combine them to remove 2nd one and make 1st one work?

Thank so much.
Sign In or Register to comment.