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I lost my 500mb free data earned by making friend..

Changki G2Changki G2 Posts: 4FreedomPop Newbie
totally I have 700mb data every month. but suddenly it showed just 250mb.. why?? I dont know how I can do..

Comments

  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    Is it possible all but one of them left Freedompop?
  • Changki G2Changki G2 Posts: 4FreedomPop Newbie
    I dont know exectly.. but freedom pop friends are still exist in my account. May be, I would rather make more new friends for regaining than fix the problem.
  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    I happened to notice new Service Plan, Equipment and Payment Terms, updated on 10/25/2017 appears to reducing friend bonus from 50 to 10 mb :(

    https://www.freedompop.com/servic..._terms.htm

    FreedomFriends

    You may earn additional broadband capacity each month by connecting with your friends on the FreedomPop broadband network using the 'Friend Finder' feature on the Site. You will earn 10mb of additional broadband capacity per month for each of your friends who is an active subscriber (in good standing) to the Broadband Service (as determined by FreedomPop) on your monthly billing date, up to a cap of 500mb per month.
  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    edited November 2017 #5
    False alarm, I guess. After further review, apparently that 10 mb has been there all along. Here's 2012 version:

    https://web.archive.org/web/20121003234326/http://www.freedompop.com/service_plan_terms.htm
    Post edited by Jeffrey Burger on
  • limeylimey Posts: 674FreedomPop Newbie ✭✭✭

    False alarm, I guess. After further review, apparently that 10 mb has been there all along. Here's 2012 version:

    https://web.archive.org/web/20121003234326/http://www.freedompop.com/service_plan_terms.htm

    Yeah, I think the 10Mb thing is a red herring - the support site page on earning extra data (updated Nov 2nd) still explicitly states 50Mb per friend:
    https://support.freedompop.com/app/answers/detail/a_id/2186/kw/friends
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,124FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    10 MB is for the UK subscribers. Their max is 200MB
    In US it is 50 MB for each Friend and max is 500 MB.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • limeylimey Posts: 674FreedomPop Newbie ✭✭✭
    edited November 2017 #8

    10 MB is for the UK subscribers. Their max is 200MB
    In US it is 50 MB for each Friend and max is 500 MB.

    I know that the UK amount is less, but the Service Plan, Equipment and Payment Terms on FP's USA site (still, at time of writing) incorrectly states 10Mb per friend - hence it's a red herring...
  • Chris ColemanChris Coleman Posts: 55FreedomPop Newbie
    @limey @Rich Sias (16th) @Jeffrey Burger @Changki G2
    It looks like US FP subscribers need to add 10 Friends to get the full bonus data of 500MB.
    And UK FP subscribers need to add 20 Friends to get the full bonus data of 200MB.
    How about for US FP subscribers who travel to the UK? While roaming in the UK or one of the 25 other supported international destination countries, does a US subscriber still get 500MB for 10 Friends? Or does a US subscriber in the UK need to have 20 Friends to get the UK max of 200MB?
  • limeylimey Posts: 674FreedomPop Newbie ✭✭✭

    @limey @Rich Sias (16th) @Jeffrey Burger @Changki G2
    It looks like US FP subscribers need to add 10 Friends to get the full bonus data of 500MB.
    And UK FP subscribers need to add 20 Friends to get the full bonus data of 200MB.
    How about for US FP subscribers who travel to the UK? While roaming in the UK or one of the 25 other supported international destination countries, does a US subscriber still get 500MB for 10 Friends? Or does a US subscriber in the UK need to have 20 Friends to get the UK max of 200MB?

    @Chris Coleman - I believe that your allocation of Friends data remains the same wherever you may roam - it's down to the geographical location of your account, rather than your current physical location.
  • bobbyjbobbyj Posts: 19FreedomPop Newbie
    Does anyone know if it's possible to earn 50mb data from friends that are on OTT accounts (e.g. tablet or phone wifi only accounts)?

    It used to be possible, but it doesn't seem that OTT friends count any longer for the credit. Did something change recently?
  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    I haven't lost any data on my tablet with OTT. You probably lost some friends. I suggest you add several friends.
  • bobbyjbobbyj Posts: 19FreedomPop Newbie
    Well, I had friends on my phone account that were OTT-only accounts. I used to get 50mb credit for them. Now I don't see them listed as friends. And when I try to add them back they don't get added even though they see the request and accept the request.

    Is there some bug with adding OTT friends to a non-OTT account? And do they qualify for a 50mb credit?
  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    I suggest you pm and admin or try support on the FB or Twitter sites.
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  • Daniel SantiniDaniel Santini Posts: 5FreedomPop Newbie
    Meanwhile, I have a bunch of freedom friends and don't have ANY bonus data for any of them. Just the standard 200mb that comes with my account
  • bobbyjbobbyj Posts: 19FreedomPop Newbie
    Ok, thanks. I'm sorry, but how would I PM an Admin? I don't know how to do that.
  • bobbyjbobbyj Posts: 19FreedomPop Newbie
    Hi AlejandraG,

    Thanks for the reply and for the clarification. Is this a recent change that Freedompop data can only be earned from other non-OTT accounts? I used to earn credit for both OTT and non-OTT Friends on my non-OTT account.

    If it was a recent change, when did it change, was there an announcement?
  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    bobbyj said:

    Ok, thanks. I'm sorry, but how would I PM an Admin? I don't know how to do that.

    I think you have to have 2 stars to be allowed to send PMs and I have no idea how the starts get awarded. But you already had a reply from an admin.

    The terms and conditions indicate that friends have to be an "active subscriber (in good standing) to the Broadband Service" to count. Perhaps they were ignoring that and have now decided to enforce it?

    https://www.freedompop.com/service_plan_terms.htm

    The terms from 2012 also say that friends have to be subscribers to the broadband service, so the requirement has not changed:
    https://web.archive.org/web/20121003234326/https://www.freedompop.com/service_plan_terms.htm
  • JamesIamJamesIam Posts: 1FreedomPop Newbie
    I lost all of my earned Friends’ data (700MB) when my account is reactivated, in other words, each time your account is inactive for too long, you lose all earned data. Happened to all my accounts
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