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Iphone X Freedompop App Crash

Julian PanJulian Pan FreedomPop Newbie Posts: 2
Hello, I got the iphone X and i cannot launch the freedompop app for voice and messages. It loads the start screen and then crashes. I have tried reinstalling it from the app store and it still behaves the same. Is there a fix?

I am on iOS 11.1

Thanks
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Comments

  • TsheringTshering FreedomPop Newbie Posts: 2
    Hi , I also have the same exact problem on iphone X, tech support is very unkind
  • strykerstryker FreedomPop Newbie Posts: 4
    Same issue here. I even upgraded to 11.2 beta that was just released and still the same story.
  • Jorge Jorge Posts: 3,375 admin
    Thank you for the feedback everyone, our team will be taking a look into this :)
  • hariraveendhariraveend FreedomPop Newbie Posts: 9
    Is there any fix for this issue? I have the same issue with freedom pop app in iPhone x
  • j_zj_z Unconfirmed, FreedomPop Newbie Posts: 2
    same issue here - any solutions yet?
  • hariraveendhariraveend FreedomPop Newbie Posts: 9
    There is no solution yet please respond FreedomPop
  • supermarcosupermarco FreedomPop Newbie Posts: 26
    Same issue here
  • CT9AJCT9AJ FreedomPop Newbie Posts: 9
    Just got an iPhone X and the app doesn’t work anymore. When will this be fixed? Data works but because the app crashes I can’t accept calls etc.
  • hariraveendhariraveend FreedomPop Newbie Posts: 9
    Any update from FreedomPop?
  • supermarcosupermarco FreedomPop Newbie Posts: 26
    I sent FP a message via FB -- I asked them to follow up on the ticket. FRankly I haven't had luck getting any answers from FP in these forums. (but I do from other users)
  • Jorge Jorge Posts: 3,375 admin
    We apologize for the inconvenience and do appreciate all your patience as our team continues to work on this.
  • YarYar FreedomPop Newbie Posts: 2
    In my family 3 Iphone X c on November 3 and we have been waiting for two weeks to solve this problem. It's too long to be without communication and I'm thinking about changing the operator.
  • Jorge Jorge Posts: 3,375 admin
    edited November 2017 #14
    Yar said:

    In my family 3 Iphone X c on November 3 and we have been waiting for two weeks to solve this problem. It's too long to be without communication and I'm thinking about changing the operator.

    Please stay tuned for our next FreedomPop Messaging app build release. We appreciate all your patience as our team aims to ensure a great experience for all our users.
    Post edited by Jorge on
  • CT9AJCT9AJ FreedomPop Newbie Posts: 9
    Would be nice if you gave an ETA guys.. feels like we’re left in the dark.
  • jimnjimn FreedomPop Newbie Posts: 6
    This is a joke.
    Everybody who finds this thread, please post so they can see how many people are affected.
  • hariraveendhariraveend FreedomPop Newbie Posts: 9
    Any update on ETA?
  • strykerstryker FreedomPop Newbie Posts: 4
    We have two iPhone X and paid monthly customers. We can’t receive any calls. It’s extremely frustrating to wait more than 3 weeks for this fix. I’m thinking about switching carriers as well.
  • monicatyellemonicatyelle FreedomPop Newbie Posts: 4
    I just fixed this issue by updating iOS version. Thanks to this guide for suggestion few workarounds https://www.indabaa.com/fix-iphone-apps-crashing-issues/
  • JamesBayJamesBay FreedomPop Newbie Posts: 4
    got an iPhone X today but FP app still doesn’t work!!
    iOS 11,1.2
  • JamesBayJamesBay FreedomPop Newbie Posts: 4
    Just fixed this crash issue after updating new released FP app! thx.
  • jimnjimn FreedomPop Newbie Posts: 6
    That’s right. I too have it working on my iPhone X!
    There is no update listed on the AppStore but if you delete and reinstall it now works!
    (18.45 UK time)
  • Jorge Jorge Posts: 3,375 admin
    Our team is glad to read about your feedback and thank you for your patience! We hope you continue to enjoy your FreedomPop experience B)
  • hariraveendhariraveend FreedomPop Newbie Posts: 9
    Yes reinstalling the app after iOS update works
  • jbutle4jbutle4 FreedomPop Newbie Posts: 3
    The freedompop all started crashing after ios update. I reinstalled the app, and then it started crashing whenever trying to sync contacts. If I don't sync contacts, it works, but the caller id doesn't work properly. I think it might be because I am back in my home country and I had to remove the automatic APN name configuration from the certificate.
  • jbutle4jbutle4 FreedomPop Newbie Posts: 3
    After installing the latest IOS update 11.2.5, the contacts sync ran without crashing and the app works as expected now.
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