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Iphone X Freedompop App Crash

Julian PanJulian Pan Posts: 2FreedomPop Newbie
Hello, I got the iphone X and i cannot launch the freedompop app for voice and messages. It loads the start screen and then crashes. I have tried reinstalling it from the app store and it still behaves the same. Is there a fix?

I am on iOS 11.1

Thanks

Comments

  • TsheringTshering Posts: 2FreedomPop Newbie
    Hi , I also have the same exact problem on iphone X, tech support is very unkind
  • strykerstryker Posts: 4FreedomPop Newbie
    Same issue here. I even upgraded to 11.2 beta that was just released and still the same story.
  • Jorge Jorge Posts: 3,367FreedomPop Master admin
    Thank you for the feedback everyone, our team will be taking a look into this :)
  • hariraveendhariraveend Posts: 9FreedomPop Newbie
    Is there any fix for this issue? I have the same issue with freedom pop app in iPhone x
  • j_zj_z Posts: 2Unconfirmed, FreedomPop Newbie
    same issue here - any solutions yet?
  • hariraveendhariraveend Posts: 9FreedomPop Newbie
    There is no solution yet please respond FreedomPop
  • supermarcosupermarco Posts: 26FreedomPop Newbie
    Same issue here
  • CT9AJCT9AJ Posts: 9FreedomPop Newbie
    Just got an iPhone X and the app doesn’t work anymore. When will this be fixed? Data works but because the app crashes I can’t accept calls etc.
  • hariraveendhariraveend Posts: 9FreedomPop Newbie
    Any update from FreedomPop?
  • supermarcosupermarco Posts: 26FreedomPop Newbie
    I sent FP a message via FB -- I asked them to follow up on the ticket. FRankly I haven't had luck getting any answers from FP in these forums. (but I do from other users)
  • Jorge Jorge Posts: 3,367FreedomPop Master admin
    We apologize for the inconvenience and do appreciate all your patience as our team continues to work on this.
  • YarYar Posts: 2FreedomPop Newbie
    In my family 3 Iphone X c on November 3 and we have been waiting for two weeks to solve this problem. It's too long to be without communication and I'm thinking about changing the operator.
  • Jorge Jorge Posts: 3,367FreedomPop Master admin
    edited November 2017 #14
    Yar said:

    In my family 3 Iphone X c on November 3 and we have been waiting for two weeks to solve this problem. It's too long to be without communication and I'm thinking about changing the operator.

    Please stay tuned for our next FreedomPop Messaging app build release. We appreciate all your patience as our team aims to ensure a great experience for all our users.
    Post edited by Jorge on
  • CT9AJCT9AJ Posts: 9FreedomPop Newbie
    Would be nice if you gave an ETA guys.. feels like we’re left in the dark.
  • jimnjimn Posts: 6FreedomPop Newbie
    This is a joke.
    Everybody who finds this thread, please post so they can see how many people are affected.
  • hariraveendhariraveend Posts: 9FreedomPop Newbie
    Any update on ETA?
  • strykerstryker Posts: 4FreedomPop Newbie
    We have two iPhone X and paid monthly customers. We can’t receive any calls. It’s extremely frustrating to wait more than 3 weeks for this fix. I’m thinking about switching carriers as well.
  • monicatyellemonicatyelle Posts: 4FreedomPop Newbie
    I just fixed this issue by updating iOS version. Thanks to this guide for suggestion few workarounds https://www.indabaa.com/fix-iphone-apps-crashing-issues/
  • JamesBayJamesBay Posts: 4FreedomPop Newbie
    got an iPhone X today but FP app still doesn’t work!!
    iOS 11,1.2
  • JamesBayJamesBay Posts: 4FreedomPop Newbie
    Just fixed this crash issue after updating new released FP app! thx.
  • jimnjimn Posts: 6FreedomPop Newbie
    That’s right. I too have it working on my iPhone X!
    There is no update listed on the AppStore but if you delete and reinstall it now works!
    (18.45 UK time)
  • Jorge Jorge Posts: 3,367FreedomPop Master admin
    Our team is glad to read about your feedback and thank you for your patience! We hope you continue to enjoy your FreedomPop experience B)
  • hariraveendhariraveend Posts: 9FreedomPop Newbie
    Yes reinstalling the app after iOS update works
  • jbutle4jbutle4 Posts: 3FreedomPop Newbie
    The freedompop all started crashing after ios update. I reinstalled the app, and then it started crashing whenever trying to sync contacts. If I don't sync contacts, it works, but the caller id doesn't work properly. I think it might be because I am back in my home country and I had to remove the automatic APN name configuration from the certificate.
  • jbutle4jbutle4 Posts: 3FreedomPop Newbie
    After installing the latest IOS update 11.2.5, the contacts sync ran without crashing and the app works as expected now.
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