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Help needed activating my hotspot

john.lawrence@me.comjohn.lawrence@me.com FreedomPop Newbie Posts: 6
I am unable to use my account because my hotspot won't activate. Updating PRLs on the device always fails and when I try to update my Data Profile I get an error that "Your device failed to activate."

Jumping over to the FreedomPop account page, I get the following popup:

I can click on the "reactivate account" button and I get a success message. But nothing on the device changes.

Rebooting the hotspot does not have any affect on the device activation. It simply won't activate. Please help.


  • trackballtrackball FreedomPop Newbie Posts: 1,462 ✭✭✭✭✭
    what model hspot ?
  • john.lawrence@me.comjohn.lawrence@me.com FreedomPop Newbie Posts: 6
    Netgear LTE Gateway 6100D
  • trackballtrackball FreedomPop Newbie Posts: 1,462 ✭✭✭✭✭
  • john.lawrence@me.comjohn.lawrence@me.com FreedomPop Newbie Posts: 6
    There doesn't appear to be anything I can do on the device to activate the hotspot. I believe the real clue is with the error I'm getting on my account page. I need to have my account reactivated.

    For another perspective, here's the other side from the logs directly on the device:
    2017-11-20 10:17:19:875 EST Mobile is not Enabled
    2017-11-20 10:17:17:403 EST OMADM Sprint Notif (7): Session Status Code 776. uiMode=0
    2017-11-20 10:17:10:469 EST registrationState :1 csAttachState :1 psAttachState :1
    It looks as though Sprint isn't allowing the device onto their network. The hotspot does show 5 bars of Sprint 3G service (LTE has never been good at my location) but it does not have a data connection.
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