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Downgrade Error

reekotubbsreekotubbs FreedomPop Newbie Posts: 21
I get an error when I try to downgrade to the free plan. Is someone from FP available to remedy this sisue?

Answers

  • Lucy Lucy Posts: 375 admin

    I get an error when I try to downgrade to the free plan. Is someone from FP available to remedy this sisue?

    Hey there, after checking your account, I do see there is a failed charge of $10.00. Please make sure you have a valid payment to cover the downgrade fee of $10.00.

    Thank You!
  • reekotubbsreekotubbs FreedomPop Newbie Posts: 21
    I only got the sim for the free plan. So I need help bypassing this charge. The only reason I order the Sim card was the emails stated I could switch to the LTE for free. If I would have known I would have had to pay to downgrade service, I would have never chosen any other plan but the free plan.
  • Lucy Lucy Posts: 375 admin

    I only got the sim for the free plan. So I need help bypassing this charge. The only reason I order the Sim card was the emails stated I could switch to the LTE for free. If I would have known I would have had to pay to downgrade service, I would have never chosen any other plan but the free plan.

    We sincerely apologize for the inconveniences. The $10.00 downgrade charge is not refundable.
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