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cannot activate phone

hmmariehmmarie Posts: 2FreedomPop Newbie
I have unlocked moto g4.
Keep failing to activate cellular service.
pleaes help.

Comments

  • Rich Sias (16th)Rich Sias (16th) Posts: 3,244FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @hmmarie Here is my GSM setup steps. They may be useful showing you any steps that you missed the first time around. Do the test where it says to, important to know if internet working at that point.

    You did not mention what phone the SIM is inserted into. Can I assume it is GSM capable? GSM phones generally connect to either AT&T or T-Mobile networks. It cannot be a CDMA or Sprint based phone. Most FreedomPop branded phones are locked to Sprint and will not work..
    - - - - - - - - - - - - - - - - - - -
    GSM SIM setup consists of these steps:
    You must have an unlocked GSM device using Android 4+ or iOS 8.2+ Operating System. Must accept Std, Micro, or Nano SIM size. Older Android versions can be used (2.3+) but will require a special download for the FreedomPop App.
    1. Put in the GSM SIM,
    2. Make sure you are on GSM network mode / type
    3. Set up the APN:
    If you don't know where the APN settings are, please check here for that information: https://support.t-mobile.com/docs/DOC-10693
    All iPhones can set their APN at: http://www.freedompop.com/iosapn
    • Global SIM: (whatever name you want, like FreedomPop and APN - freedompop.foggmobile.com, no other settings required).
    • Domestic 4G LTE SIM: (any name USonly, FreedomPop, etc. and APN - fp.com.attz, no other settings required)
    The "Menu" key is 3 horiz lines and next to home key below screen. To start edit, click the big [+], or Menu key then "edit". When done in APN edit Touch the menu Key for list, choose save.
    4. (Android). Check the FreedomPop APN is selected
    4. (iPhone) Select Enable 4G, and select Data Only
    5. Turn on data roaming and mobile data
    6. (Android). Search for carriers and select your FreedomPop carrier (ignore Sprint and Verizon). You should see two others. They are AT&T and T-mobile. On Android devices, you can use the SignalCheck Lite to know which is which.

    Next, please download and install the FreedomPop App:
    Android App https://goo.gl/RFiDz6
    iPhone App https://goo.gl/LvsHGX

    Turn OFF WiFi and turn ON mobile data. Internet should be working at this point. Can prove it by Googling in browser. Get any search results, you have internet via mobile data !
    Reboot your phone if still unable to connect to data. Retest above.
    Working ?... Now turn OFF mobile data and ON for WiFi to save valuable mobile data for another day.

    7. Launch the App and use your FreedomPop email and password to login. The first time, you may be asked to pick a phone number. Once that is done, make a test call. Now you are done. The App should integrate with the native dialer (on Android only) after you make a few calls and restart the phone, so that you will be able to use the phone's Contact App and native dialer to make calls. You always have to use the FreedomPop App for texting. For iPhone, you always need to use the FreedomPop App for calls and texts.

    I hope this gets things set up for you. If not, let me know what is going on in as much detail as possible and I will see what can be done. Please let me know the make, model, and Operating System of the phone you're using. Thanks.

    Notes:
    Question:
    • The SIM is in and the APN is set. Roaming is enabled. No service.
    Ans:. . . For Android 4.4--------------
    • Settings-> more networks->Mobile networks -> mobile data - enabled
    • Settings-> more networks->Mobile networks -> Network Mode - GSM
    • Settings-> more networks->Mobile networks -> Access point names - (whatever name you set) - selected
    • Settings-> more networks->Mobile networks -> System select - try both until you see the carriers listed.

    You must be in an area with good GSM signal from AT&T or T-Mobile

    Please advise what Android version if these do not help. I only use 4.4.


    For a visual guide, please visit this link: https://support.freedompop.com/app/answers/detail/a_id/2670/~/activating-your-phone-gsm-sim-card
    (iPhone instructions are towards the bottom).

    Hope this helps !
    Rich
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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