Voice Calling Failing Completely

Robert MedwidRobert Medwid Posts: 1FreedomPop Newbie
I really needed to make calls with my Freedom phone and it would not even dial today. Honestly voice calling has never worked very well with this phone. The SMS works fine. How can I troubleshoot this? I am ready to just discontinue service as I really needed to make calls today and despite being smack in the middle of San Mateo service was feeling.


  • Fernando IglesiasFernando Iglesias Posts: 0FreedomPop Newbie
    My advice would be to make sure the app is updated to the latest version, the newest update brought in the opus voice codec which has improved voice quality and voice compression significantly on even low 3G speeds. If you still have problems dialing out it might be your phone needs a reset, try restarting the phone and trying to call out again, I hope this helps.
  • EdwinFreedomPopEdwinFreedomPop Posts: 60FreedomPop Newbie, US Support admin
    I would also recommend doing a Profile and PRL update by going to Settings -> System Updates -> Update PRL, and Update Profile.
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