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BYOD activation failed

James QiuJames Qiu FreedomPop Newbie Posts: 2
I just utilized the BYOD 0.99 activation promo to activate a Moto X Pure. During the process, it never asked me for the ICCID, and it completed successfully with a new phone number etc. However, after I put in the SIM card and turn it on, SprintDM activation failed after 5 tries. I also installed and run the Freedompop Messaging App which said "Account Not Active" and "Service is inactive due to an unforeseen technical issue. Please contact customer support." Is this related to not having ICCID in the system? BTW, I've already submitted a ticket to add the ICCID.

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Answers

  • Sandeep BalseSandeep Balse FreedomPop Newbie Posts: 9
    James Qiu said:

    I just utilized the BYOD 0.99 activation promo to activate a Moto X Pure. During the process, it never asked me for the ICCID, and it completed successfully with a new phone number etc. However, after I put in the SIM card and turn it on, SprintDM activation failed after 5 tries. I also installed and run the Freedompop Messaging App which said "Account Not Active" and "Service is inactive due to an unforeseen technical issue. Please contact customer support." Is this related to not having ICCID in the system? BTW, I've already submitted a ticket to add the ICCID.

    Hi,
    Is there a BYOD $0.99 activation promo going on for Sprint phones? Is there a link for it? Thanks
  • espace line2espace line2 FreedomPop Newbie Posts: 46

    James Qiu said:

    I just utilized the BYOD 0.99 activation promo to activate a Moto X Pure. During the process, it never asked me for the ICCID, and it completed successfully with a new phone number etc. However, after I put in the SIM card and turn it on, SprintDM activation failed after 5 tries. I also installed and run the Freedompop Messaging App which said "Account Not Active" and "Service is inactive due to an unforeseen technical issue. Please contact customer support." Is this related to not having ICCID in the system? BTW, I've already submitted a ticket to add the ICCID.

    Hi,
    Is there a BYOD $0.99 activation promo going on for Sprint phones? Is there a link for it? Thanks
    I've had this link work to activate one Sprint phone, and it failed to activate for 3 Sprint hotspots.
    Post back here if you get this to work, or if it failed for you, with your type of device and model name/model number.
    https://freedompop.com/byodpromo9
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