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BYOD activation failed

James QiuJames Qiu FreedomPop Newbie Posts: 2
I just utilized the BYOD 0.99 activation promo to activate a Moto X Pure. During the process, it never asked me for the ICCID, and it completed successfully with a new phone number etc. However, after I put in the SIM card and turn it on, SprintDM activation failed after 5 tries. I also installed and run the Freedompop Messaging App which said "Account Not Active" and "Service is inactive due to an unforeseen technical issue. Please contact customer support." Is this related to not having ICCID in the system? BTW, I've already submitted a ticket to add the ICCID.

Answers

  • Rich Sias (16th)Rich Sias (16th) FreedomPop Newbie, FreedomPop Master, FreedomPop Expert Posts: 2,675 ✭✭✭✭✭
    That is the issue, the ICCID has not been logged into the server's setup for your account. Once that ticket gets addressed, then things should start to work much better.
    Be my Valentine ZTE, Victory, LG Volt, & 803S
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