HTC EVO --no mobile network service

StoneIsland1StoneIsland1 Posts: 2FreedomPop Newbie
An HTC EVO phone I received this week will not connect to the network and gets 1012 and 67 error codes when I try to update the profile. I have updated the PRL, done a hard reset, and followed the steps given after dialing ##786# to reset the phone. The other FreedomPop phone we received has a strong signal in the same locations as the phone in question.
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