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Account email change requestion

endlesspain2197endlesspain2197 Posts: 2FreedomPop Newbie
I no longer have access to my email account [email protected] which my account detail is under, i need for my email to be updated to [email protected] for my account

Answers

  • Rich Sias (16th)Rich Sias (16th) Posts: 3,243FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    Hello @endlesspain2197 ,

    There is a new portal that lets you see all the status of your account. You are allowed to change the plan & services of your account at any time you choose.

    They have just redone the whole web portal for accounts late in 2017.
    How to use My.FreedomPop.com - https://support.freedompop.com/app/featured/answer/id/3538 This movie shows tabs instead of left edge options that I see on my account.
    Go to https://my.freedompop.com and login with your email address as ID and password. Password was sent to you at time of the order. Subj: Welcome to FreedomPop. All management of your account, up/downgrades can be done for both the plan and services. Review billing. Review settings and change any or all of your settings. It is all under your control.

    To access the menu click the 3 lines in a square in upper left. Billing shows what your next cycle's billing amount will be. Everyone starts with 2 free trials: a plan and a services bundle. If you do not downgrade the 2nd cycle will charge the scheduled amount shown in billing.

    Find tab / menu item - Account Settings Within there you will find login details - change your email address there. Click save. Try logging in with new email address and existing password. Should work. Now fixed with new email address.

    I was very brief, so feel free to ask more questions.

    Rich
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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