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FreedomPop sent me a Samsung Galaxy s5 with a detached screen. How to return?

DekayDekay Posts: 12FreedomPop Newbie
I recently took FreedomPop up on a site-wide offer for a discounted Samsung Galaxy S5, only to have it arrive today with half the screen detached from the phone body. I tried pressing it firmly to seal it back up but it continually separates which makes the phone pretty much unusable. The product I purchased never disclaimed that the phone could arrive in a broken or unusable state so I'd like to exchange it for a working phone of the same model I purchased or a full refund.

How should I initiate this process?
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