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Visual voicemail notification but no new voicemail....

Hello. I have Visual Voicemail and after receiving a new message, I am now receiving a notification for a new voicemail every few hours. However, the message it is trying to download is an old one from November '17, zero seconds length and the download never ends. I have tried deleting all my messages and the offending messages always returns no matter how many times I try to delete it. It seems to be stuck in a download loop.
Is there anything that can be done to erase that message and stop the constant notifications.
Thanks in advance.
-JR
Is there anything that can be done to erase that message and stop the constant notifications.
Thanks in advance.
-JR
1
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Comments
they are updating but never complete and can not get rid of them.
Delete them and they come right back after checking voicemail.
Other new voice mails I can delete.
I've.......
restarted phone
Cleared cached
Cleared data
un-installed / re-installed voicemail app
Everything clears off phone, but when check for new voice mails
they come back again.
And even worse they keep circling like they are updating and also keep
setting off the voice mail notification.
Any help?
-JR
I've had to un-install voice mail for now.
Turned off playstore auto update so doesn't reinstall buggy version.
Been thru all the settings and have switched 'voice and storage' on and off, and so on and nothing has solved the problem. This is a FP bug and needs to be solved on their end.
-JR
are still there and it still sets off the voicemail notification.
I've re-sorted to permanently un-installing the voicemail app for now until there's a fix.
****** IS THERE A WAY TO MANUALLY CHECK VOICEMAIL?***** like the olden days where
you call yourself and enter a pin number?
Even without voicemail app installed you still get notified of voicemail, but no way to check them.
I guess could install app, check voicemail and then un-install app.
This issue is wide spread, I'm sure will be fixed this year sometime.
In the mean time I turned off the voice mail storage for 24 hours on from the web control panel hoping that would wipe my voicemail account from their servers and rebuild them and then turned it back on, but once I turned my voice mail back on, the messages returned to my app. I do not understand the problem. Our phone techs at work can wipe an voicemail box with 2 clicks of a control panel, I am struggling to figure out what takes 17 days to clear out stagnant emails, or why the delete all messages doesn't actually delete all.
-JR
How to get rid of the unavailable voicemail messages has not been answered either, but nobody should be able to leave a message if you can't listen to them.
Edit: I did have Visual Voicemail (Voicemail) turned off in FP maybe there was a latency problem, because now it does nothing, which is best, because I just got an Obi200 connected to my GoogleVoice(GV) account for all my calls, and GV has a delay of 25 seconds (actually 30 secs) before it goes to Voice Mail so now I still get my voice mail both as text and voice delivered to my email by GV. I don't know many people willing to wait 30 secs but I will tell them. For those not familiar with GV, I can have calls going to GV ring all of my phones and pick up whichever is at hand, closest or cheapest to answer. GV is available only in US and can call most US/CAN numbers. Once set up you can call from anywhere with internet service to US/CAN
This is not about maintaining your account, this is a bug in the software and a wide spread bug.
I am a premium user and have a few accounts with FP for a couple of years now.
I am no longer able to use voicemail, had to un-install the app.
I'd still be fine in the meantime if I could just manually check my voicemail!
Why is that not possible?
Thank you for contacting FreedomPop Online Services. My name is Nicole and I will be more than happy to assist you with your concern. It is our understanding that you are having issues deleting voicemails.
We thank you for your patience and we apologize for the inconvenience this has caused you. Please be advised that we are aware of the issue and is being worked on by our development team. We are unable to provide estimated time of resolution at the moment but rest assured that we are looking into resolving this issue the soonest.
As a valued FreedomPop customer, we hope that we have addressed all concerns. However, should you need additional assistance, please feel free to respond to this incident and we will be more than happy to assist you.
Please also be sure to visit our online Self-Help Knowledge Base at https://support.freedompop.com and our FreedomPop Communities at https://forums.freedompop.com/.
Thank you,
Nicole
Your Personal Online Service Agent
-JR