can I exchange my phone?

Kevin  CoombsKevin Coombs Posts: 1FreedomPop Newbie
I am still experiencing problems with my phones os. I need freedompop to re-flash the os.

Best Answer


  • @Kevin Coombs‌ If you're having trouble with your phone, we recommend trying a PRL reset. You can do this by following the below steps.

    1. Select the menu button
    2. Tap settings, then scroll down to system updates
    3. Select update profile and let it run fully (may take up to 90 seconds)
    4. After the network profile is updated, repeat the same steps, but this time select update PRL instead of update profile

    You should be able to use our service without any issues now! You can also make sure your FreedomPop apps are up to date by checking in the Google Play store (make sure you are logged in/ synced with your Google account). Please let us know if this works for you, thanks.
  • Kevin  CoombsKevin Coombs Posts: 1FreedomPop Newbie
    I have done this many times recently without effect. I have tried everything (resetting accounts as BYOD, hard & soft reset, etc..) this phone was purchased through freedompop (original account was [email protected]). Please let me exchange this device or return it for a refund.
  • Kevin  CoombsKevin Coombs Posts: 1FreedomPop Newbie
    please provide a RMA number so I can exchange this device.
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