Unable to transfer phone number from old device to new device

Thomas MorganThomas Morgan Posts: 8FreedomPop Newbie
I have an old Samsung Victory 4G LTE which I purchased from FreedomPop. I just purchased a Samsung S5 from FreedomPop and its now activated. I want to transfer the phone number from the old Victory to the S5 but it tells me that the Victory phone number is not eligible to transfer. What can I do?
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