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Failure Downgrade/Deactivate Unsuccessful

yongsen linyongsen lin Posts: 13FreedomPop Newbie
hi
I help my friend ask a quesion, she clicked downgrade and followed confirmations. It starts to work but then says Failure Downgrade/Deactivate Unsuccessful. she have a valid payment on her profile to pay $10.00 in credit.

Answers

  • CarlosGCarlosG Posts: 1,832 admin

    hi
    I help my friend ask a quesion, she clicked downgrade and followed confirmations. It starts to work but then says Failure Downgrade/Deactivate Unsuccessful. she have a valid payment on her profile to pay $10.00 in credit.

    Hello Yongsen,

    Our team is more than willing to help you resolve this issue as quickly as possible. We will be opening a private message regarding this matter as we need to gather and provide personal account information.
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