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Why can't I turn off automatic top-ups?

Jeffrey BurgerJeffrey Burger FreedomPop Newbie Posts: 236 ✭✭✭
I just ordered a SIM using a different email address from this account.

The confirmation email says:
To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $15.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time.

However, following the link does not allow me to turn off automatic top ups, even after adding $10 credit. I do not want to pay $4.99 per month to turn this off. Your confirmation email does not say that top ups can only be turned off for a $4.99 monthly fee.

The credit balance page says: "For more information about your Credit Balance and Automatic Top-Ups, see . Service Plan, Equipment, and Payment Terms." I can find nothing at that link indicting that there is a requirement to pay $4.99 per month to turn off automatic top-ups.

Best Answer

Answers

  • polentapolenta FreedomPop Newbie Posts: 9
    I am having the same issue. On my global sims, I had it off, but on my new LTE sim, it will not let me, AND it says it's $6.99 now??
  • MaríaM_MaríaM_ FP Flyer Posts: 1,823 admin
    edited March 8 #4
    polenta said:

    I am having the same issue. On my global sims, I had it off, but on my new LTE sim, it will not let me, AND it says it's $6.99 now??

    Hello polenta, from now on to be able to disable Top Ups you must be subscribed to Safety Mode service, we recently changed the price of this service to $6.99 per month. With this service, you will get a one time addition of 500MBs of data -- added immediately to your account -- plus an additional 10% of data each month and you can also enable or disable Top Ups at any time.
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