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Phone swap issues

rudy  reckelrudy reckel FreedomPop Newbie Posts: 4
Opened a support ticket (Question Reference # 180219-002225) to swap phone numbers between two phones. First phone is a Galaxy Prevail LTE (phone # (201) 279-1170, email [email protected]) that is working fine. Second phone is a Moto E (phone # (609) 879-2144, email [email protected]) that went thru the wash and stop working. I bought a new Moto E, but as the old Sim Card SORT OF works (only works on WIFI at this point), I ordered a new one which I have confirmation it shipped (LTE SIM Kit - 3-in-1 - Voice/Data Bundle
number (609) 993-0234 ),

In trying to get the new Moto E working, a factory reset, in downloading the freedompop app and initializing it, it still only works with WIFI, but the number changed to the new Sim I ordered ((609) 993-0234 ).

I would like the E Moto to be (201) 279-1170, the Galaxy Prevail to be (609) 879-2144, the sim card on order to still be the new number (609) 993-0234 ).

You can contact me though the [email protected] or private message me here on the forums and I'd be glad to give you another phone number you can reach me at if your confused.

Answers

  • kerstuffkerstuff FreedomPop Newbie Posts: 664 ✭✭✭
    Did you purchase the Moto e from FreedomPop?
  • [Deleted User][Deleted User] Posts: 12

    Opened a support ticket (Question Reference # 180219-002225) to swap phone numbers between two phones. First phone is a Galaxy Prevail LTE (phone # (201) 279-1170, email [email protected]) that is working fine. Second phone is a Moto E (phone # (609) 879-2144, email [email protected]) that went thru the wash and stop working. I bought a new Moto E, but as the old Sim Card SORT OF works (only works on WIFI at this point), I ordered a new one which I have confirmation it shipped (LTE SIM Kit - 3-in-1 - Voice/Data Bundle
    number (609) 993-0234 ),

    In trying to get the new Moto E working, a factory reset, in downloading the freedompop app and initializing it, it still only works with WIFI, but the number changed to the new Sim I ordered ((609) 993-0234 ).

    I would like the E Moto to be (201) 279-1170, the Galaxy Prevail to be (609) 879-2144, the sim card on order to still be the new number (609) 993-0234 ).

    You can contact me though the [email protected] or private message me here on the forums and I'd be glad to give you another phone number you can reach me at if your confused.

    Hello,

    We will be sending you a private message!
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