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LG Nexus data issue

Yen Ting ChangYen Ting Chang FreedomPop Newbie Posts: 6
I just got my LG Nexus 5, but I am not able to use the data to make the connection. I changed the settings of the cellular network to the LTE type, but it still not able to use the data if I turn off Wi-fi. I have no idea about this situation, is there any help?

Comments

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I just got my LG Nexus 5, but I am not able to use the data to make the connection. I changed the settings of the cellular network to the LTE type, but it still not able to use the data if I turn off Wi-fi. I have no idea about this situation, is there any help?

    Hello Yen ! We reccomend the next steps to ensure systems are set up correctly.

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android .

    You can use this link directly: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Then:
    1. Select the menu button (located to the right of the home button)
    2. Tap Settings
    3. Tap More(upper right)
    4. Then scroll down and tap System Update
    . Select Update Profile and let it run fully (may take up to 90 seconds)
    6. After the network profile is updated, repeat the same steps, but this time select Update PRL instead of update profile

    After performing the PRL update please perform a carrier reset. In some cases, you will be asked for a password, which is your device's Master Subsidy Lock code (MSL): 844090. If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.

    Here are the steps to reset:

    1. Disable WiFi and enable data if needed.
    2. Go to the dial pad or phone app.
    3. Enter # # 72786 #
    4. If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right hand corner.
    5. Confirm the reset.
    6. Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.
  • Yen Ting ChangYen Ting Chang FreedomPop Newbie Posts: 6
    Hi, I have download the latest version of the APP, and I tried to make the system updated as you mentioned, it just couldnt make it
  • Yen Ting ChangYen Ting Chang FreedomPop Newbie Posts: 6

    I tried to update he system, but it always failed.
  • María_MMaría_M FP Flyer Posts: 3,555 admin


    I tried to update he system, but it always failed.

    We will be opening a private message regarding this matter as we need to provide and gather personal account information.
This discussion has been closed.