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I bought an iphone 5 from Freedompop but 3G/4G service is not activating

Hans KraabelHans Kraabel Posts: 1FreedomPop Newbie
I have tried every combination of network resetting, profile updating and freedompop app reloading but cannot get the phone activated on the cellular network which shows 2 to 3 bars of strength. Please help!


  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    Resetting network settings? How about an iTunes restore?
  • Hans KraabelHans Kraabel Posts: 1FreedomPop Newbie
    Phone is still a brick. I have reset network setting several times with no luck. How do I perform an iTunes restore?
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,124FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @Ali‌ , do you have detail to work iTunes restore ?
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    Connect to iTunes, and press back up phone. Then press erase iPhone and then press restore backup to get all your information back.
  • Marsha HuskMarsha Husk Posts: 0FreedomPop Newbie
    I'm having the same problem. I bought an iPhone 5 from FreedomPop, it works fine as long as I have WiFi. I show a 3G/4G signal, but without WiFi, the app shows a status of "Not Registered", and I cannot make/receive calls or send/receive texts.

    I've tried the network reset, the ##UPDATE# from the regular phone, and reloading the app. None of this helps.

    I called on Sunday August 10 and was told my issue needed to go to the development team, and I would have a response in 48 hours. 4 days later, I sat on hold for 45 minutes waiting for support and then was disconnected.

    I got an email yesterday (9 days later) from Telilah asking me to do the ##UPDATE#, which I had already done to no avail. Now I was told it's being given to Edwin in tech support to handle.

    I've PM'd @Taylor with all this info and gotten no response.

    I understand the service is free, but the phone was not. I'm beyond frustrated. Can anyone help??
  • Michelle FMichelle F Posts: 1FreedomPop Newbie
    How do you do the ##UPDATE# from the regular phone? What does that mean? Mine says it isn't registered now either. Also, how do I unistall and reinstall? I hear you about being frusturated. I finally switched from a flip phone so that I could get pictures without running out of memory or them being too small to see, and turns out Freedompop dosen't support receiving pictures, even though I have this expensive phone now.
  • Alvin EstiponaAlvin Estipona Posts: 0FreedomPop Newbie
    Same here, did all the ##UPDATE# and reset. Still no 3G/4G signal. Plannint to call Tech Support tomorrow morning. Hope, they'll give us a real solution to this problem.
  • Alvin EstiponaAlvin Estipona Posts: 0FreedomPop Newbie
    Issue Update: I had a brief chat with Tech Support on the phone. Technician says my iPhone 5's MAC ID address isn't showing up in their system. Going up to their Developedment team with this issue. Waiting for more details soon.
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