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Not receiving voicemails

Sandra NiemeyerSandra Niemeyer FreedomPop Newbie Posts: 6
I'm on a 79.99 annual plan. The first few days I used my phone, I was able to receive and listen to voicemails. However, the past couple of days I have not been able to do this. I added the voicemail service, and I'm still not able to receive OR listen to voicemails. And yes, I do have voicemail on in my account settings. What's the problem?

Answers

  • kerstuffkerstuff FreedomPop Newbie Posts: 664 ✭✭✭
    Have you resynced your data in the menu?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin

    I'm on a 79.99 annual plan. The first few days I used my phone, I was able to receive and listen to voicemails. However, the past couple of days I have not been able to do this. I added the voicemail service, and I'm still not able to receive OR listen to voicemails. And yes, I do have voicemail on in my account settings. What's the problem?

    Hi! YOu need to have both, the Visual Voicemail app as well as the Freedompop Messaging app:
    https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Do you have both?
  • Bradley MitchellBradley Mitchell FreedomPop Newbie Posts: 10
    Same issue as of yesterday and today
  • Sandra NiemeyerSandra Niemeyer FreedomPop Newbie Posts: 6
    kerstuff said:

    Have you resynced your data in the menu?

    Yes.

    I'm on a 79.99 annual plan. The first few days I used my phone, I was able to receive and listen to voicemails. However, the past couple of days I have not been able to do this. I added the voicemail service, and I'm still not able to receive OR listen to voicemails. And yes, I do have voicemail on in my account settings. What's the problem?

    Hi! YOu need to have both, the Visual Voicemail app as well as the Freedompop Messaging app:
    https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Do you have both?
    I do, and they are both up to date.
  • Sandra NiemeyerSandra Niemeyer FreedomPop Newbie Posts: 6
    I have both apps, and I've updated both apps. I've also re-synced my account.
  • Bradley MitchellBradley Mitchell FreedomPop Newbie Posts: 10
    Same here, uninstalled reinstalled etc, soft reset ....... I have missed calls and have no idea if there are voicemails, and have also called from another phone and let VM's so i know there are some there. All i ever get are the zombie vm's.
  • Bradley MitchellBradley Mitchell FreedomPop Newbie Posts: 10
    another two calls and another two not received messages, help ticket placed but no response
  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I have both apps, and I've updated both apps. I've also re-synced my account.

    In this case, we recommend to log in to your account using your new phone number instead of your email address so your account can be properly synced.
  • María_MMaría_M FP Flyer Posts: 3,555 admin

    Same here, uninstalled reinstalled etc, soft reset ....... I have missed calls and have no idea if there are voicemails, and have also called from another phone and let VM's so i know there are some there. All i ever get are the zombie vm's.

    Hello Bradley! We will be opening a private message regarding this matter as we need to provide and gather personal account information.
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