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Not receiving voicemail

Ken JonesKen Jones Posts: 7FreedomPop Newbie
Hello - I paid for voicemail service, but it seems to be stuck. I have both apps, and I've updated both apps. I've also re-synced my account.I was receiving voicemail, but not anymore. Furthermore, I cannot delete an existing voicemail. It just keeps coming back. I swapped my SIM yesterday. Is is possibly a setting that the PM missed?

Answers

  • [Deleted User][Deleted User] Posts: 3,553 admin
    The user and all related content has been deleted.
  • Ken JonesKen Jones Posts: 7FreedomPop Newbie
    I had a sim swap yesterday and it seems like the voicemail is still attached to the other number. Is that possible?
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    Ken Jones said:

    I had a sim swap yesterday and it seems like the voicemail is still attached to the other number. Is that possible?

    HAve you tried to log in to your account using your new phone number instead of your email address, so your account can be properly synced?
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