Need phone canceled

Konnie CarterKonnie Carter Posts: 2FreedomPop Newbie
I bought my grandson a Freedom pop phone for Christmas, so he could contact his parents, he's 13. The phone quit working, about 3 weeks ago.
We've done the take battery out, it turned on but still couldn't use it. Customer service said they'd send an email, twice. Never received.
Need to cancel service for LG Tribute 2.

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