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Account deleted by customer support.

denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie
I contacted customer support in order to return one of my hotspots, and during the course of our phone conversation, she deleted my account. Now I cannot call customer service or access the login part of my account or add service, and my remaining hotspot has been orphaned (cannot login to the att network). How can I reactivate my account? It will not even allow me to update my billing.

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Answers

  • AlejandraGAlejandraG Posts: 5,850FreedomPop Newbie admin

    I contacted customer support in order to return one of my hotspots, and during the course of our phone conversation, she deleted my account. Now I cannot call customer service or access the login part of my account or add service, and my remaining hotspot has been orphaned (cannot login to the att network). How can I reactivate my account? It will not even allow me to update my billing.

    We are sorry to hear it was deleted. Can you please confirm the email that device was registered under?
  • denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie

    I contacted customer support in order to return one of my hotspots, and during the course of our phone conversation, she deleted my account. Now I cannot call customer service or access the login part of my account or add service, and my remaining hotspot has been orphaned (cannot login to the att network). How can I reactivate my account? It will not even allow me to update my billing.

    We are sorry to hear it was deleted. Can you please confirm the email that device was registered under?

    I contacted customer support in order to return one of my hotspots, and during the course of our phone conversation, she deleted my account. Now I cannot call customer service or access the login part of my account or add service, and my remaining hotspot has been orphaned (cannot login to the att network). How can I reactivate my account? It will not even allow me to update my billing.

    We are sorry to hear it was deleted. Can you please confirm the email that device was registered under?
    [email protected]
  • denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie
    I finally just clicked the button to reset, and changed the password then downgraded the service to the free one, but I still have a problem- I can't use the hotspot. Also, it's been 5 days (today) and no email response from customer service. Why did I not get a pre-activated hotspot (since I got it from Freedompop) so I could at least try your service? Very upsetting. :(
  • denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie
    I posted my email, but here it is again so that my account can be reactivated:
    [email protected]
  • denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie
    The iccid for my hotspot is:
    89011704278156934681
  • denney_sharondadenney_sharonda Posts: 10FreedomPop Newbie
    Thank you so much for activating my hotspot that I now have. Is there someone I can talk to to make sure the correct account is closed (the extra hotspot account that was refused and shipped back)? I have a.d.d. And can get easily confused trying to follow multiple step directions. Thank you in advance.

    Also, can I have additional time to try the service since I could not use it until today? I am really excited about finally having internet at my home.
  • AlejandraGAlejandraG Posts: 5,850FreedomPop Newbie admin

    Thank you so much for activating my hotspot that I now have. Is there someone I can talk to to make sure the correct account is closed (the extra hotspot account that was refused and shipped back)? I have a.d.d. And can get easily confused trying to follow multiple step directions. Thank you in advance.

    Also, can I have additional time to try the service since I could not use it until today? I am really excited about finally having internet at my home.

    Hello! I'm sorry for the late response. As the account holder, you need to complete cancellation for the device that was refused. However, I can see that the account under the name "Netgear Unite Mobile Hotspot" has been cancelled correctly and the only active one under the email provided, is hotspot with ICCID 89011704278156934681.
    Feel free to contact us back in case we can help with something else!
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