Bought Bestbuy 12mth plan but wont work

factorymtfactorymt Posts: 2FreedomPop Newbie
i bought the bestbuy plan for $49.99 that includes unlimited text and voice with 1 gb per month, however once i activated the sim its showing i am in the 200lte plan , what do i need to do get get the proper plan i paid for? i send trouble ticket but got no response

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