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LTE sim activated, but Google Hangout cannot receive incoming calls

eruisieruisi FreedomPop Newbie Posts: 2
Hi,
I received LTE sim card today and activated on my Android phone. I am able to access the Internet using data.
However, I have problem to receive phone calls in Google Hangout app. When I call from another phone, there is no response on my Freedompop phone (data connected), but when I hang out the phone call, Google hangout shows a missed call immediately.

Google hangout can make phone call to other regular phones without any issues.

Do you know the reason? Does Freedompop block Google Hangout? I try to avoid using Freedompop Phone app because it drains my battery very fast and rely on Google hangout. I was able to do so when using Freedompop's GSM Global sim


Thanks for the help!

Answers

  • María_MMaría_M FP Flyer Posts: 3,209 admin
    eruisi said:

    Hi,
    I received LTE sim card today and activated on my Android phone. I am able to access the Internet using data.
    However, I have problem to receive phone calls in Google Hangout app. When I call from another phone, there is no response on my Freedompop phone (data connected), but when I hang out the phone call, Google hangout shows a missed call immediately.

    Google hangout can make phone call to other regular phones without any issues.

    Do you know the reason? Does Freedompop block Google Hangout? I try to avoid using Freedompop Phone app because it drains my battery very fast and rely on Google hangout. I was able to do so when using Freedompop's GSM Global sim


    Thanks for the help!

    Hello! Please follow the next steps to ensure you can enjoy our services.


    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store
    Android Link: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    -Set APN

    Tap on Settings
    Tap on Tethering & Networks
    Tap on Mobile Networks
    Make sure Mobile Data is checked
    Make sure Data Roaming is checked
    Tap on Access Point Names
    Tap the three dots in the top right corner, to open APN settings
    Tap the " New APN" button to add a custom APN
    Under the APN field, type in " fp.com.attz" .
    Under the name field, enter "FreedomPop". Leave the other sections blank.
    Go back to the previous menu, and you should see the new APN setting available.
    Select it.
    Reboot your phone

    -Enable Roaming
    Settings >> Cellular >> Data Roaming
    Enable 'Data Roaming'

    -Sync Account Data
    Go to Menu on the app and scroll down until you find the option that reads "Sync Account"

    We are a company that provides service through a Voice over IP connection. This means that we use the Internet to connect your calls, communicate texts and allow you access to the Web so it is important to use our app to make and receive phone calls.
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