No data connection

sfchen  sfchen Posts: 5FreedomPop Newbie
My SIM has no data connection. I can use wifi make calls. My phone shows that I have good data and signal coverage. However, I can't go online or make call when there is no wifi. please help.

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  • [Deleted User][Deleted User] Posts: 0 admin
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  • Aleksey SudakovAleksey Sudakov Posts: 5FreedomPop Newbie
    I have the same issue. The phone was working fine until recently but after about a month of no activity I no longer have data connection. Could somebody please help?
  • [Deleted User][Deleted User] Posts: 0 admin
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  • Aleksey SudakovAleksey Sudakov Posts: 5FreedomPop Newbie
    It is the LTE account that lost data connection recently. Samsung I just ordered and haven't received yet. LTE sim was working fine (so I have APN, etc setup right) so something happened on ATT side.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • Aleksey SudakovAleksey Sudakov Posts: 5FreedomPop Newbie

    It is the LTE account that lost data connection recently. LTE sim was working fine (so I have APN, etc setup right) so something happened on ATT side.

    Our records indicate that account was recently reactivated after being dormant due to lack of use. It has beem reactivated,
    It worked, thanks.

    What is dormant policy? How long an account could be inactive to avoid deactivation by ATT ("no data connection" problem)?
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