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Received hotspot, can't connect to data

btonetbonebtonetbone Posts: 1FreedomPop Newbie
Hello! I purchased a hotspot directly from FreedomPop. It's a Netgear Unite. However, the device cannot seem to connect to the internet. I have tried rebooting, removing the SIM, and adjusting the settings so it should automatically try connecting to the internet. No matter what I do, I keep seeing the error on the hotspot reading: "You are currently disconnected from the mobile broadband network." Can you help me?

Answers

  • AlejandraGAlejandraG Posts: 5,145FreedomPop Newbie admin

    Hello! I purchased a hotspot directly from FreedomPop. It's a Netgear Unite. However, the device cannot seem to connect to the internet. I have tried rebooting, removing the SIM, and adjusting the settings so it should automatically try connecting to the internet. No matter what I do, I keep seeing the error on the hotspot reading: "You are currently disconnected from the mobile broadband network." Can you help me?

    Hi!
    Have you tried a factory reset?
    You can view this link for the user's manual, on which you will find the steps listed on page 60 for a factory reset:

    https://www.att.com/support_static_files/manuals/ATT_Unite.pdf
  • JammieBrewerJammieBrewer Posts: 1FreedomPop Newbie
    Netgear hot spot broadband is not connecting
  • AlejandraGAlejandraG Posts: 5,145FreedomPop Newbie admin

    Netgear hot spot broadband is not connecting

    Hi! Can you please provide us with a further description of the error you get, the steps you have tried to troubleshoot the device and the MEID number to see how we can help?
  • Justin JonesJustin Jones Posts: 4FreedomPop Newbie
    The only way I got it to work was call freedom Pop accidently reset it only worked for a day.
  • Justin JonesJustin Jones Posts: 4FreedomPop Newbie

    Netgear hot spot broadband is not connecting

    Same problem I reset and did every suggestion no help only thing called freedom Pop
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