Can't install system update (Galaxy S4 - refurbished)

Jana WongJana Wong Posts: 12FreedomPop Newbie
Hi,
I can't get my S4 to update. I get errors about installing zip file '/cache/update.zip' and executing updater binary in zip 'cache/update.zip'. I've tried to update a dozen times and it doesn't work. Phone number ends in x3950.

Answers

  • [Deleted User][Deleted User] Posts: 3,553
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  • Jana WongJana Wong Posts: 12FreedomPop Newbie
    Hi Maria - no I have not rooted or done anything with the phone. Maybe this will help - since I've had the phone, the phone number under Settings - More - About Device - Status, has always been incorrect - it shows 509-879-9823, Username - [email protected] and this has never been my information. Thanks, Jana
  • Jana WongJana Wong Posts: 12FreedomPop Newbie
    Hi Maria - I gave some incorrect information on the last comment I just sent - I gave you the other Freedompop phone that we have - so please disregard the "About Device" information I just gave you. The rest is true - the phone in question, x3950, has never been rooted or altered in any way by us - it is as it was given to us by Freedompop. Thanks, Jana.
  • [Deleted User][Deleted User] Posts: 3,553
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