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cannot update credit card information

winnie poohwinnie pooh Posts: 2FreedomPop Newbie
Hi, my phone number end with 4936.
My account is suspended because of billing error. I went to billing and tried to update my billing information. However, for some reason, after I put in new credit card information, I got "An error occurred. Please try again". I double checked my cc number and entered it a few times, always get the same error. Could you please look into it?

Comments

  • AlejandraGAlejandraG Posts: 5,164FreedomPop Newbie admin

    Hi, my phone number end with 4936.
    My account is suspended because of billing error. I went to billing and tried to update my billing information. However, for some reason, after I put in new credit card information, I got "An error occurred. Please try again". I double checked my cc number and entered it a few times, always get the same error. Could you please look into it?

    We are sorry to learn you are getting an error when updating the card.
    Have you tried clearing your cache and cookies on your browser?
    Or via an incognito window instead?
  • lordbob99lordbob99 Posts: 1FreedomPop Newbie
    I'm having the same issue. Tried via an incognito window with the same result.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
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