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cannot update credit card information

winnie poohwinnie pooh FreedomPop Newbie Posts: 2
Hi, my phone number end with 4936.
My account is suspended because of billing error. I went to billing and tried to update my billing information. However, for some reason, after I put in new credit card information, I got "An error occurred. Please try again". I double checked my cc number and entered it a few times, always get the same error. Could you please look into it?

Comments

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 2,490 admin

    Hi, my phone number end with 4936.
    My account is suspended because of billing error. I went to billing and tried to update my billing information. However, for some reason, after I put in new credit card information, I got "An error occurred. Please try again". I double checked my cc number and entered it a few times, always get the same error. Could you please look into it?

    We are sorry to learn you are getting an error when updating the card.
    Have you tried clearing your cache and cookies on your browser?
    Or via an incognito window instead?
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