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app updates

HOLLEY DUCKERHOLLEY DUCKER FreedomPop Newbie Posts: 9
I don't understand. everyday.... every day... i have to update my freedompop app before calls will come in or go out. Are you guys really updateing the app that often or is my phone just not retaining the update and reseting nightly.

this is really really frustrating. i've quit using it cause i don't want to add updates to my morning routine.

Comments

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I don't understand. everyday.... every day... i have to update my freedompop app before calls will come in or go out. Are you guys really updateing the app that often or is my phone just not retaining the update and reseting nightly.

    this is really really frustrating. i've quit using it cause i don't want to add updates to my morning routine.

    Hello Holley! We are sorry to hear about the issue when making/receiving calls through our app. We constantly work on improving our app, however, updates are not released on a daily basis. Upon review, we show your app is up to date with the current version.

    We recommend the next steps to ensure systems are set up correctly.

    - Uninstall and reinstall the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android. You can use this link directly: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Then:
    1. Select the menu button (located to the right of the home button)
    2. Tap Settings
    3. Tap More(upper right)
    4. Then scroll down and tap System Update
    . Select Update Profile and let it run fully (may take up to 90 seconds)
    6. After the network profile is updated, repeat the same steps, but this time select Update PRL instead of update profile

    After performing the PRL update please perform a carrier reset. In some cases, you will be asked for a password, which is your device's Master Subsidy Lock code (MSL).

    Here are the steps to reset:

    1. Disable WiFi and enable data if needed.
    2. Go to the dial pad or phone app.
    3. Enter # # 72786 #
    4. If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right-hand corner.
    5. Confirm the reset.
    6. Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.
  • HOLLEY DUCKERHOLLEY DUCKER FreedomPop Newbie Posts: 9
    I don't know what menu that is from step 3 down. I don't have a "more" option. Can't find anything anywhere relate to update profile. How current are these directions you are posting?

    Another crappy thing I have discovered, unless the app is open and running it does not function at all. No calls come to me. No texts. My husband's phone isn't like that. He spent 2 hours last night testing this by sending texts to me with the app open and with it closed.

    I miss verizon
  • FrugalwizardFrugalwizard FreedomPop Newbie, FP Flyer Posts: 3
    What I've found is that each brand of phone is slightly different in its configuration. Your best bet is to google your brand and model phone and then search for update PRL. Hope that helps a bit.
  • HOLLEY DUCKERHOLLEY DUCKER FreedomPop Newbie Posts: 9
    does that effect the apps ability to run in the background? I don't understand.

    How can i get this phone to function so i can get texts and calls without having to be so diligent with opening the app and updating it everyday?
  • HOLLEY DUCKERHOLLEY DUCKER FreedomPop Newbie Posts: 9
    anyone else care to weigh in on this?
    an admin maybe?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin

    I don't know what menu that is from step 3 down. I don't have a "more" option. Can't find anything anywhere relate to update profile. How current are these directions you are posting?

    Another crappy thing I have discovered, unless the app is open and running it does not function at all. No calls come to me. No texts. My husband's phone isn't like that. He spent 2 hours last night testing this by sending texts to me with the app open and with it closed.

    I miss verizon

    does that effect the apps ability to run in the background? I don't understand.

    How can i get this phone to function so i can get texts and calls without having to be so diligent with opening the app and updating it everyday?

    Hello Holley, we are sorry for the late reply. To answer your question, yes, all our calls and texs needs to be done with the app instead of the device's calling and texting application. Freedompop is a VOIP (Voice Over IP) connection, we use the Internet to connect your calls, communicate texts and allow you access to the Web. The app is what makes it possible to get calls and s,s via IP instead of cellular signals, like Verizon.

    Can you please forward a screenshot of the options you get, while on step 2?
  • beyonslaybeyonslay FreedomPop Newbie Posts: 1
    I had the same problem with the updates and at first I thought it was normal until I found your post. Did you solve this issue? If Yes, how did you do that?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin
    beyonslay said:

    I had the same problem with the updates and at first I thought it was normal until I found your post. Did you solve this issue? If Yes, how did you do that?

    Hi! Whether or not automatic updates are set up on your device, is something related to the device's configuration, not our app.
    You need to make sure to avoid running apps on the background as well as to disable automatic downloads for updates to avoid data leaks.
    We also recommend to monitor your app via your online Freedompop profile or the My Freedompop app available for Android users as any other data monitoring tool may not be able to tell apart the data the FP ap as a VOIP used for calls, texts or data only.
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