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Plan and Billing Charges and Issues! Very Unhappy!

psygowskipsygowski FreedomPop Newbie Posts: 2
I have tried multiple times to reactivate my wife's phone and pay for the service but every time I tried to pay it always says unsucessful and yet charges me the $20 fee and I tried to downgrade her service and that didn't work but yet you still charged me another $15 today so I've lost $45 dollars total today and still my wife's phone isn't working. I can't get anyone on the phone that will help and asked me to pay $5 a month to have live support service... SERIOUSLY! This needs to be resolved

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,280 admin
    psygowski said:

    I have tried multiple times to reactivate my wife's phone and pay for the service but every time I tried to pay it always says unsuccessful and yet charges me the $20 fee and I tried to downgrade her service and that didn't work but yet you still charged me another $15 today so I've lost $45 dollars total today and still my wife's phone isn't working. I can't get anyone on the phone that will help and asked me to pay $5 a month to have live support service... SERIOUSLY! This needs to be resolved

    We are very sorry to hear about the lack of service. Upon review, there is a recently reactivated account under the email registered for your forum user.
    Our records indicate the account was downgraded, causing the $15 credit refill charge and then a Safety Mode service add-on, to be able to deactivate the top-up, was added.
    The $10 charge belongs to a manual credit added.
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