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Old sim card in new phone

liza731liza731 FreedomPop Newbie Posts: 3 ✭
in Getting Started #1
My old freedompop phone Galaxy 5 died and I have purchased a new one from you. Can I just use my old sim card in the new phone or is there a way to do this.

Answers

  • liza731liza731 FreedomPop Newbie Posts: 3 ✭
    #2
    For those of you that have this question I solved it myself. By signing in with my account id on new phone sim it found my phone number and rest of account if.
  • DiegoGDiegoG Posts: 436 admin
    #3
    Hello Liza,

    We are sorry to read that your Galaxy phone died. I see that you managed to resolve this situation, so if you need additional assistance, please reply to this discussion.
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #4
    I have a similar question. I have an old Samsung S4 using Freedompop (acct info upon request) and I purchased a Samsung S7. On the BYOD page, I punched in the S7 (new phone) MEID and used the S4 (old phone) ICCID. It then brought me to the select a plan page. Does this mean I can just swap the card from the old S4 to the new S7? Is this physically possible?

    How do I notify Freedompop that I would like to switch phones, and is there an optimum time to do this?

    Thanks FP!
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,109 admin
    #5
    Gary Nakamura said:

    I have a similar question. I have an old Samsung S4 using Freedompop (acct info upon request) and I purchased a Samsung S7. On the BYOD page, I punched in the S7 (new phone) MEID and used the S4 (old phone) ICCID. It then brought me to the select a plan page. Does this mean I can just swap the card from the old S4 to the new S7? Is this physically possible?

    How do I notify Freedompop that I would like to switch phones, and is there an optimum time to do this?

    Thanks FP!

    Let us help you check. Can you please provide us with both? The new device's MEID number and the old device's ICCID number?
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #6
    New device (S7) MEID: 35356208472103
    Old device (S4) ICCID: 89011200000187702914

    Thanks!
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,109 admin
    #7
    Gary Nakamura said:

    New device (S7) MEID: 35356208472103
    Old device (S4) ICCID: 89011200000187702914

    Thanks!

    Just a question, does this sim has a serial number beginning with SW?
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #8
    I don't think so, but I did not check on the actual physical card itself. Screenshot attached.
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #9
    I checked the physical card (screenshot attached) and there is no SW.
    Old Device Samsung S4
    Sprint Part: SIMGLW206R
    ICCID: 8901120 0000187702914

    Thank you!
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,109 admin
    #10
    Gary Nakamura said:

    I checked the physical card (screenshot attached) and there is no SW.
    Old Device Samsung S4
    Sprint Part: SIMGLW206R
    ICCID: 8901120 0000187702914

    Thank you!

    We are afraid the old S4 sim it will not work on this new device. The Samsung Galaxy S7 device needs a nano SIMOLW416C.
    You would need to contact Sprint to see if it can be purchased with them directly and later on contact us to help us link it to the device.
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #11
    Thank you, I will do that. -Gary
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,109 admin
    #12
    Gary Nakamura said:

    Thank you, I will do that. -Gary

    You are welcome! Let us know as soon as you get the correct model, take care!
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #13
    Hi, AlejandraG

    I have a sim card now, inserted into the S7
    Number: 89011201002395348760 01.04
    Screenshot attached (just in case).

    I would also like to know if there is an optimum time to attempt to switch to the new device, in regards to the billing cycle, and if I can insure that I can switch my old number over to the new S7. I understand that there is a 19.99 activation fee and a 9.99 phone number import fee.

    Thank you!
    Gary
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,109 admin
    #14
    Gary Nakamura said:

    Hi, AlejandraG

    I have a sim card now, inserted into the S7
    Number: 89011201002395348760 01.04
    Screenshot attached (just in case).

    I would also like to know if there is an optimum time to attempt to switch to the new device, in regards to the billing cycle, and if I can insure that I can switch my old number over to the new S7. I understand that there is a 19.99 activation fee and a 9.99 phone number import fee.

    Thank you!
    Gary

    Hi! We are glad to hear the correct model arrived. After looking into your S4 account, we can see that you are billed the 28th of every month.
    We recommend to activate the new device under the BYOD funnel and pay for the $19.99 fee before the next billing day comes. Also, since we are swapping the device completely, there is no extra fee for your old phone number to work on the new account, just make sure to choose a temporary number and to cancel the S4 account only until we complete the swap with the S7 completely.
    Please visit on an incognito window: freedompop.com/byod and let us know as soon as it has been activated.
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #15
    Hi, AlejandraG

    Phone activated as of 10:00 pm CST. Since this is a Freedompop to Freedompop swap, about how long will it take to swap the numbers? Also, to confirm, the switch does not have to be on exactly the 28th to avoid extra billing, correct?

    Thank you!
    Gary
  • María_MMaría_M FP Flyer Posts: 2,803 admin
    #16
    Gary Nakamura said:

    Hi, AlejandraG

    Phone activated as of 10:00 pm CST. Since this is a Freedompop to Freedompop swap, about how long will it take to swap the numbers? Also, to confirm, the switch does not have to be on exactly the 28th to avoid extra billing, correct?

    Thank you!
    Gary

    Hello Gary! The phone number transfer will take effect immediately once it has been processed in our end. We recommend activating the new device before the 28th.
  • Gary NakamuraGary Nakamura FreedomPop Newbie Posts: 16 ✭
    #17
    Hi Maria,
    I thought I did activate it. Is there something else I need to do? Is there any information you need, or is this something I do elsewhere on the site?
  • María_MMaría_M FP Flyer Posts: 2,803 admin
    #18
    Gary Nakamura said:

    Hi Maria,
    I thought I did activate it. Is there something else I need to do? Is there any information you need, or is this something I do elsewhere on the site?


    We will be opening a private message regarding this matter as we need to provide and gather personal account information.
This discussion has been closed.