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I need rep support for an unauthorized charge to my account, please

Tristan RoddenTristan Rodden FreedomPop Newbie Posts: 6
I recently reactivated a dormant Freedompop account, and upon reactivation was charged $27.98 to my paypal account. I don't know what caused this or why, but it was a charge for a service I have not even used, and for which I have since deactivated and cancelled my account. I can provide further required information upon request. I would greatly appreciate support on this issue. Thanks very much.

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,266 admin

    I recently reactivated a dormant Freedompop account, and upon reactivation was charged $27.98 to my paypal account. I don't know what caused this or why, but it was a charge for a service I have not even used, and for which I have since deactivated and cancelled my account. I can provide further required information upon request. I would greatly appreciate support on this issue. Thanks very much.

    We are sorry about the unexpected charge Tristan. I was looking at the Freedom Spot - 4G/3G MiFi under the email you use for the forum but it's not showing this charge. Is there any other email address it could be under?
  • Tristan RoddenTristan Rodden FreedomPop Newbie Posts: 6
    Hi AlejandraG,

    Thanks for helping. Yes, I forgot to mention the email in question. Would I be able to send you a direct message with more information?
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,266 admin

    Hi AlejandraG,

    Thanks for helping. Yes, I forgot to mention the email in question. Would I be able to send you a direct message with more information?

    I sent a PM to gather your email, we will continue over the PM.
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