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I have been charged (Top up) twice today but no one is using this phone.

Lu DaiLu Dai FreedomPop Newbie Posts: 4
Hi Team,

From this morning, my phone keeps using a lot of data regularly without any actually phone call or data usage. Actually no one is using it for days. I have been TOP-UP twice today due to the data lost! It must be something wrong from your end. Please fix that ASAP and refund my money (two top up - 30 $) back. This kind of thing never happened before. I am not sure why my account is going crazy today. Below is my data usage log FYI

6/13/18 1:20 PM Pay As You Go 50 MB
6/13/18 1:15 PM Pay As You Go 50 MB
6/13/18 1:09 PM Pay As You Go 50 MB
6/13/18 1:01 PM Pay As You Go 50 MB
6/13/18 12:53 PM Pay As You Go 50 MB
6/13/18 12:46 PM Pay As You Go 50 MB
6/13/18 12:38 PM Pay As You Go 50 MB
6/13/18 12:31 PM Pay As You Go 50 MB
6/13/18 12:23 PM Pay As You Go 50 MB

Thanks,

Lu

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 2,230 admin
    Lu Dai said:

    Hi Team,

    From this morning, my phone keeps using a lot of data regularly without any actually phone call or data usage. Actually no one is using it for days. I have been TOP-UP twice today due to the data lost! It must be something wrong from your end. Please fix that ASAP and refund my money (two top up - 30 $) back. This kind of thing never happened before. I am not sure why my account is going crazy today. Below is my data usage log FYI

    6/13/18 1:20 PM Pay As You Go 50 MB
    6/13/18 1:15 PM Pay As You Go 50 MB
    6/13/18 1:09 PM Pay As You Go 50 MB
    6/13/18 1:01 PM Pay As You Go 50 MB
    6/13/18 12:53 PM Pay As You Go 50 MB
    6/13/18 12:46 PM Pay As You Go 50 MB
    6/13/18 12:38 PM Pay As You Go 50 MB
    6/13/18 12:31 PM Pay As You Go 50 MB
    6/13/18 12:23 PM Pay As You Go 50 MB

    Thanks,

    Lu

    Are you positive your device is not running apps on the background?
  • Lu DaiLu Dai FreedomPop Newbie Posts: 4
    Yes. I am sure. It's just a very simple ATT phone. And I don't think any background app could consume data so fix. It is always 50MB per seconds. It must be something wrong from your server end. I always use this phone as a backup. (in my home with WIFI connected). This kind of thing never happened before until yesterday. Same phone, Same environment.
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