Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Split SIMs into separate accounts

One_GodOne_God Posts: 22FreedomPop Newbie
I would like to split the 2 SIMs in my account into two separate accounts.

Thank you

Best Answer

Answers

  • [Deleted User][Deleted User] Posts: 3,553
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  • One_GodOne_God Posts: 22FreedomPop Newbie
    Yes, please go ahead with the split and move the 2nd SIM to a new account (I understand it will be inactive until reactivated).
    Important request: I would like to keep the existing number (from the add-on SIM) please (i.e., i'm concerned when you move the SIM the existing number will be "lost" since it's not moved over). I hope the existing number can be retained, God willing. Q) Is there another charge (in addition to the 0.99 split cost) to bring back the old / existing number?
    Thank you.
  • [Deleted User][Deleted User] Posts: 3,553
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  • One_GodOne_God Posts: 22FreedomPop Newbie
    edited July 2018 #6
    The ICC is XXXXX
    Post edited by One_God on
  • One_GodOne_God Posts: 22FreedomPop Newbie
    edited July 2018 #7
    Thank you, I've activated the SIM.

    Please could you transfer over the old / original number (XXX) to this account to be connected with this SIM again.
    Post edited by One_God on
  • [Deleted User][Deleted User] Posts: 0 admin
    edited July 2018 #8
    The user and all related content has been deleted.
    Post edited by [Deleted User] on
  • One_GodOne_God Posts: 22FreedomPop Newbie
    edited July 2018 #9
    The email is:XXX

    PS: after the transfer of the number, please could you delete these messages (containing ICC, phone #, email address) from the public view (since otherwise any person including a hacker can get all this information about our account). Thank you.
    Post edited by One_God on
  • [Deleted User][Deleted User] Posts: 0 admin
    edited July 2018 #10
    The user and all related content has been deleted.
    Post edited by [Deleted User] on
  • One_GodOne_God Posts: 22FreedomPop Newbie
    Thank you, i registered a temporary number in the account
  • [Deleted User][Deleted User] Posts: 0 admin
    edited July 2018 #12
    The user and all related content has been deleted.
    Post edited by [Deleted User] on
  • One_GodOne_God Posts: 22FreedomPop Newbie
    Thank you. please don't cancel my old account (it had 2 SIMs on it - i just transferred one out to a separate account).
  • One_GodOne_God Posts: 22FreedomPop Newbie
    Thank you for the help!
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
This discussion has been closed.