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Device swap request

Leonard HolmesLeonard Holmes FreedomPop Newbie Posts: 5
I tried to move the SIM from my BYO device iPad Mini into my new iPad. At first I got a strange error screen from time-to-time, but it seemed to work. After power cycling I get “No Service”. I tried the self-install certificate process. How do I get this SIM to work in the new iPad? Still getting “no service” unless I move it back to the old iPad.

Can an administrator help me?

Answers

  • DiegoGDiegoG Posts: 207 admin

    I tried to move the SIM from my BYO device iPad Mini into my new iPad. At first I got a strange error screen from time-to-time, but it seemed to work. After power cycling I get “No Service”. I tried the self-install certificate process. How do I get this SIM to work in the new iPad? Still getting “no service” unless I move it back to the old iPad.

    Can an administrator help me?

    Hello Leonard,

    I certainly understand your concern since your new iPad is not recognizing your old SIM card. Our records indicate that the new iPad activation process was not completed because you need a new SIM card on it, the device cannot be activated with the old SIM. Please proceed to activate the new iPad with the original SIM that came with it:

    https://freedompop.com/byod
  • Leonard HolmesLeonard Holmes FreedomPop Newbie Posts: 5
    It's a new iPad with a universal SIM slot. There is a built-in SIM plus a slot for a SIM that includes Sprint SIMs. When I enter the IMEI number I get redirected to https://www.freedompop.com/nonsprint and then I get to wait on hold on the phone. There must be an easier way!
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 2,453 admin

    It's a new iPad with a universal SIM slot. There is a built-in SIM plus a slot for a SIM that includes Sprint SIMs. When I enter the IMEI number I get redirected to https://www.freedompop.com/nonsprint and then I get to wait on hold on the phone. There must be an easier way!

    Can you please provide us with the MEID number of the new Ipad?
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