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re: phone automatically mistakenly puts in 1-plus

 Edward  Cannon Edward Cannon FreedomPop Newbie Posts: 17
This is to thank Alejandra and Rich who both gave helpful replies to my now-closed first question. (Sorry it took a while to get back. I didn't know it would be closed so quickly.) This is my first smartphone ever, so I'm still learning a lot about it (and about my FP account and also this community.) I really wish that *every* app icon were clearly identified; they are not. For a true newbie, unidentified icons are *not* user-friendly. I have now learned which one is the FP "Messaging" app versus the other one called "Messages" that's right next to it. I also now know that the green, otherwise unidentified "Phone" app is *not* the one to use, even though it's right there on the home page! I know to use the "Contacts" app instead. My phone is a Samsung Galaxy S4 Enhanced that I bought directly from FP. I'm currently using the basic, free plan -- successfully, as far as I can tell so far. It's still hard to believe that it's free. I didn't know what "Mobile Data" is, but now I think I know when I need to use it. It took me three *years* of trying to make sense of FP advertising to finally decide to try it. For people who have never had a smartphone, the ads are almost meaningless. Of course I'm a late-adopter, so I was one of a diminishing number who had never owned a smartphone. Thank you again, Alejandra and Rich.

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,133 admin

    This is to thank Alejandra and Rich who both gave helpful replies to my now-closed first question. (Sorry it took a while to get back. I didn't know it would be closed so quickly.) This is my first smartphone ever, so I'm still learning a lot about it (and about my FP account and also this community.) I really wish that *every* app icon were clearly identified; they are not. For a true newbie, unidentified icons are *not* user-friendly. I have now learned which one is the FP "Messaging" app versus the other one called "Messages" that's right next to it. I also now know that the green, otherwise unidentified "Phone" app is *not* the one to use, even though it's right there on the home page! I know to use the "Contacts" app instead. My phone is a Samsung Galaxy S4 Enhanced that I bought directly from FP. I'm currently using the basic, free plan -- successfully, as far as I can tell so far. It's still hard to believe that it's free. I didn't know what "Mobile Data" is, but now I think I know when I need to use it. It took me three *years* of trying to make sense of FP advertising to finally decide to try it. For people who have never had a smartphone, the ads are almost meaningless. Of course I'm a late-adopter, so I was one of a diminishing number who had never owned a smartphone. Thank you again, Alejandra and Rich.

    Hello Mr. Cannon! We are glad we were able to help. We also appreciate the feedback and we will make sure to forward it over to the correct team.
    Some threads are closed after being resolved but as you did, you can initiate one in case you need assistance or clarification in some matter.
  •  Edward  Cannon Edward Cannon FreedomPop Newbie Posts: 17
    I'm still having the problem of not being able to make local calls here within my area code because the phone inserts a "1" making it attempt to make a long-distance call instead of a local call. I have not been able to determine why it's inserting the "1", much less how to make it stop doing that. (This is the "other" phone. I just submitted a question about its twin, which tonight has turned up without a phone number. It lost its phone number. But that's in the other message that I submitted.)
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,133 admin

    I'm still having the problem of not being able to make local calls here within my area code because the phone inserts a "1" making it attempt to make a long-distance call instead of a local call. I have not been able to determine why it's inserting the "1", much less how to make it stop doing that. (This is the "other" phone. I just submitted a question about its twin, which tonight has turned up without a phone number. It lost its phone number. But that's in the other message that I submitted.)

    Is this a UK or a US LTE sim you have the +1 issue with?
  • Rich Sias (16th)Rich Sias (16th) FreedomPop Newbie, FreedomPop Master, FreedomPop Expert Posts: 3,112 ✭✭✭✭✭
    @Edward Cannon - I have a Samsung Victory (an older one similar to the S2).
    When you start to dial, I press the "settings" button below my screen and settings menu pops up. I choose "settings" from the choices offered.
    I scroll down to "other call settings" below. Section says: "US Dialing" [ ] Try changing the check mark on or off the other way and testing if calling locally works better. Then try a 'long distance' number to see if it still can work, too. Your S6 may be similar enough to find this option setting.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  •  Edward  Cannon Edward Cannon FreedomPop Newbie Posts: 17
    Let's close this one. Whatever I was doing wrong before, it's working now. I have no idea what I did or did not do in the beginning to make it not work nor to change it so that it's working now. For the record, it's a Samsung Galaxy S4 Enhanced (that's "S4"). I'm not aware of any SIM card. I bought the phone directly from FP, and I'm not even aware of it having a SIM card. I just opened the box and activated the phone, and that was all. I don't know how it ever could have had anything to do with the UK at any point. Thank you everyone for replying.
  •  Edward  Cannon Edward Cannon FreedomPop Newbie Posts: 17
    Maybe? I didn't do anything that I know of, but it's working now. I just found that "US dialing" checkbox, which is checked. Whatever was going wrong in previous months appears to have straightened itself out magically. Thank you for your reply.
This discussion has been closed.