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Can phones be activated on weekends?

LeoMLeoM FreedomPop Newbie Posts: 2
Hello there,

I have a FreedomPop SIM that I bought from Target. However, I get an error while trying to activate my phone - "We're experiencing an issue with your provided device ID.
To complete your activation, please call 800-671-5017."

The problem is, that number is only valid for certain weekday hours.

Does anyone know how to contact the weekend support team?


Thank you in advance for your time.

Answers

  • María_MMaría_M FP Flyer Posts: 3,248 admin
    LeoM said:

    Hello there,

    I have a FreedomPop SIM that I bought from Target. However, I get an error while trying to activate my phone - "We're experiencing an issue with your provided device ID.
    To complete your activation, please call 800-671-5017."

    The problem is, that number is only valid for certain weekday hours.

    Does anyone know how to contact the weekend support team?


    Thank you in advance for your time.

    Hello Leo! We recommend the next steps to ensure systems are set up correctly.

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android. Make sure to log into your account using the phone number assigned to your ISM card: **** 9270

    Android link:
    https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    -Set APN

    Tap on Settings
    Tap on Tethering & Networks
    Tap on Mobile Networks
    Make sure Mobile Data is checked
    Make sure Data Roaming is checked
    Tap on Access Point Names
    Tap the three dots in the top right corner, to open APN settings
    Tap the " New APN" button to add a custom APN
    Under the APN field, type in " fp.com.attz" .
    Under the name field, enter "FreedomPop". Leave the other sections blank.
    Go back to the previous menu, and you should see the new APN setting available.
    Select it.
    Reboot your phone

    -Enable Roaming
    Settings >> Cellular >> Data Roaming
    Enable 'Data Roaming'

    -Sync Account Data
    Go to Menu on the app and scroll down until you find the option that reads "Sync Account"


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