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I can't get my FP phone to stop searching for a signal in airplane mode

phyllisphyllis Posts: 7FreedomPop Newbie
I play games in airplane mode but I'm interrupted every 20-30 seconds because FP can't find a signal. Eventually the games freezes. This is very annoying. How do I stop it from searching for a signal in airplane mode?

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Answers

  • phyllisphyllis Posts: 7FreedomPop Newbie
    I want to add that I have a Moto E2 android phone that I got from FP. It appears that it is the FP messaging app that is doing the searching. I have had the phone for about 2 months and it has been doing this from the beginning. I am assuming it is a settings issue but can't find the solution. Thank you for any help.
  • CarlosGCarlosG Posts: 2,141 admin
    phyllis said:

    I play games in airplane mode but I'm interrupted every 20-30 seconds because FP can't find a signal. Eventually the games freezes. This is very annoying. How do I stop it from searching for a signal in airplane mode?

    phyllis said:

    I want to add that I have a Moto E2 android phone that I got from FP. It appears that it is the FP messaging app that is doing the searching. I have had the phone for about 2 months and it has been doing this from the beginning. I am assuming it is a settings issue but can't find the solution. Thank you for any help.

    Hi,

    Our team will gladly assist you with this issue and the best way to resolve it is to download a previous version of the app that you have. Please try this link and download the version that appears as "23.01.1202.0523 APK File" at the bottom.
  • phyllisphyllis Posts: 7FreedomPop Newbie
    Thank you Carlos for your response. I checked and that APK is the one that is installed on my phone
  • phyllisphyllis Posts: 7FreedomPop Newbie
    Thank you Carlos. I should have thought of that! It seems to be working
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