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cancel account line failure

Karen MunsellKaren Munsell Posts: 13FreedomPop Newbie
hello,
I need help getting a line or account canceled. I keep getting failure please try again later. Its just an extra account on this email that isn't tied to any number and I just want it gone. thanks

Karen Munsell

Answers

  • [Deleted User][Deleted User] Posts: 3,553 admin
    The user and all related content has been deleted.
  • accre810naccre810n Posts: 1FreedomPop Newbie
    I am also unable to cancel my account.. I go through the process (Settings/Account Status/Cancel Account/I don't want free service/Cancel Account/Next/Delete & Cancel/Password/Cancel Account), and all I get is a failure message that reads:

    Failure
    Cancellation Unsuccessful. Please try again later.

    screenshot: https://imgur.com/a/58O1UIm

    I've also tried the incognito tab, as well as the ctrl+shift+N

    I've been trying to cancel since last night, and still getting the same error message. I've submitted a request to cancel my account by opening a trouble ticket, but they still haven't responded.

    Making it difficult for customers to cancel their account freely is a SUREST WAY TO RUIN A COMPANY'S REPUTATION AND SCARE PEOPLE AWAY FROM OPENING NEW ACCOUNTS. They need to fix this kind of stuff right away. I just opened two other accounts, and I'm thinking twice about keeping them. Please respond ASAP.

    I will continue to post and share my experience on this thread for anyone else having the same issue.
  • [Deleted User][Deleted User] Posts: 3,553 admin
    The user and all related content has been deleted.
  • samglezjsamglezj Posts: 1FreedomPop Newbie
    edited November 2018 #5
    I have the same issue I tried everything and I'm not able to cancel one additional account that I order by mistake.
    See below the one that I want to cancel
    Account: LTE SIM Kit - 3-in-1 - Voice/Data Bundle#1

    Could you help me please
    Post edited by samglezj on
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin
    samglezj said:

    I have the same issue I tried everything and I'm not able to cancel one additional account that I order by mistake.
    See below the one that I want to cancel
    Account: LTE SIM Kit - 3-in-1 - Voice/Data Bundle#1

    Could you help me please

    We are sorry to learn that. Can you please provide us with the screenshot of the error you get upon cancellation?
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