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My service are not working

hugolvrhugolvr Posts: 2Unconfirmed, FreedomPop Newbie
edited August 2018 in Account Help #1
Hi

I have been having trouble with my FreedomPop services for nearly 3 weeks without my issue being resolved or my support tickets being answered.

My 3G data is not working and i cannot recieve texts or calls through my phone, even when connected to WiFi. I can only make calls when connected to Wifi and those calls are displayed on the person i am callings phone as coming from the USA when i am a UK resident.

When i load my FreedomPop messaging app it displays a warning message saying 'Account not Active' with options to 'Dismiss', 'Top-up Data' or 'More Info'. However, i have all my data and minutes remaining this month as i have not been able to access them. Furthermore, when i 'dismiss' the warning message my FreedomPop messaging app shows that i do infact still have all my data remaining (the same as my online account information).

When i click 'sync account' the app restarts and displays the same warning message again saying 'Account not Active'.

This has been 3 weeks now and I am beyond frustration at this point as this has seriously affected my work and social life. Any help to clear up this issue would be greatly appreciated.

Thanks
Post edited by hugolvr on

Answers

  • CarlosGCarlosG Posts: 2,101 admin
    hugolvr said:

    Hi

    I have been having trouble with my FreedomPop services for nearly 3 weeks without my issue being resolved or my support tickets being answered.

    My 3G data is not working and i cannot recieve texts or calls through my phone, even when connected to WiFi. I can only make calls when connected to Wifi and those calls are displayed on the person i am callings phone as coming from the USA when i am a UK resident.

    When i load my FreedomPop messaging app it displays a warning message saying 'Account not Active' with options to 'Dismiss', 'Top-up Data' or 'More Info'. However, i have all my data and minutes remaining this month as i have not been able to access them. Furthermore, when i 'dismiss' the warning message my FreedomPop messaging app shows that i do infact still have all my data remaining (the same as my online account information).

    When i click 'sync account' the app restarts and displays the same warning message again saying 'Account not Active'.

    This has been 3 weeks now and I am beyond frustration at this point as this has seriously affected my work and social life. Any help to clear up this issue would be greatly appreciated.

    Thanks

    Hello,

    Our team is more than willing to help you resolve this issue as quickly as possible. We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.