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Phone swap

CherScoledCherScoled Posts: 35FreedomPop Newbie
Hi! I'd like to move my minutes and phone number from my HCT Desire 510 White to the new SIM I just purchased (LTE SIM Kit).

I believe I need to activate rollover minutes before the swap of minutes?

Thanks!

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    Hi Alexandra - I would be interested in closing down the HCT Desire 510 account once everything is transferred.

  • [Deleted User][Deleted User] Posts: 0 admin
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    Yes - I just checked, and rollover is enabled.
  • [Deleted User][Deleted User] Posts: 0 admin
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    Would that be available in my Freedompop account?
  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    I had to move the sim card from the HTC to a different device since the HTC stopped working

    So, I have thecurrent IMEI numbers....

    The Sprint IMEI which would have been the HTC is 358759080478117
    and the AT&T which would be the new sim is 358759080478109

    Does that help?
  • [Deleted User][Deleted User] Posts: 0 admin
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    This is what is on the back of the new SIM - there's 2 numbers:
    8901170427
    8178376374

    Both phones are assigned to [email protected]

    Thanks so much!
  • [Deleted User][Deleted User] Posts: 0 admin
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    Yes - that is correct
  • [Deleted User][Deleted User] Posts: 0 admin
    edited September 2018 #13
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    The phone number has been transferred. I don't see that the data has been transferred yet.

    Unless you're asking if roll over data has been enabled on the new SIM, and my account indicates that the new SIM has Freedompop Phone Premier enabled, which includes roll-over data.
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  • CherScoledCherScoled Posts: 35FreedomPop Newbie
    Thank you!

    I keep getting a Failure message when trying to remove the HTC - however, the instructions worked perfectly for removing an old hotspot.
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