Can't Dial Or Receive Calls

Ordere the phone received it but i can not seem to figure out how to make or chive a call. messages is also not working. please help.


  • Jorge Jorge Posts: 3,387 admin
    @PAUL MARCHAND‌ Hey Paul, sounds like you might need to do a MSL reset.

    Please dial " # # 7 8 6 # " (no quotes or spaces). Select the "Reset" button (for the EVO 4G, you will have to tap the menu button to then see the reset option) and then enter your MSL code: 814453

    Hit the "Reset" button and your phone will restart.

    Once the phone has restarted it may enter hands free activation. If this does not happen, then you can do so by updating your phone's PRL and Profile manually. This can be done by going to Settings > Phone/ System updates > Update PRL and then repeat for update Profile.

    Note: this will wipe your phones information and reset it back to its Factory Default Settings
  • bukzinbukzin Posts: 39FreedomPop Newbie
    I think this applies only to FP branded phones. Not the BYOD versions.

    Can someone confirm that?
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